NearPoint Email Restores Failing

If users report that they are unable to restore messages from the NearPoint (Mimosa) archive, try restarting the following two services:

• Mimosa Restore Service
• Mimosa Email Restore Service

If that doesn't resolve the issue, review the EMailRestoreHandler logs in the NearPoint log directory for the current day, usually under "C:\Program Files (x86)\Mimosa\Common\Log" folder.

In the particular scenario leading up to this issue, users were able to select and submit items to be restored but no corresponding jobs were appearing under Options --> View Task History.